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Professional trainings for Alma Credit employees as the guarantee of high quality of the customer service

Alma Credit microfinance company`s employees were trained at the seminar “Negotiating Methods”. The program of the trainings covered problems with debt recovery according to world standards and effective methods of working with credit debts, methods of improving the loan portfolio and general issues of improving financial literacy.

For Alma Credit, it is very important to invest in improving the professionalism of employees who work directly with clients, especially with clients who find themselves in difficult life situations and have credit debts, where knowledge of world-class standards of working with debts is so important.